Returns & Refunds
Changed your mind? No problem. You have 14 days from the day your order is delivered to request a return.
Simply email us at ciao@dvoitalia.com with your order number, and we'll guide you through the process.
Return Conditions
To be eligible for a return:
- The watch must be unworn, unused, and in its original condition
- All original packaging, accessories, manuals, and protective films must be included.
- Returns must be approved by our team before being shipped.
We can't accept a watch that's already seen three sunsets and a rooftop party, as tempting as those stories may be.
If You Received Your Order But Changed Your Mind
If you've received your watch and decide you no longer want it, you're welcome to return it within 14 days of delivery.
Please note:
- Return shipping costs are the customer's responsibility.
- The watch must be returned in its original condition and packaging.
- Once we receive and inspect the returned item, we'll process your refund within 7 working days to your original payment method.
Depending on your payment provider, it may take a few additional business days for the funds to appear in your account.
Refused Deliveries & Customs Charges
For international orders, customers are responsible for paying any applicable customs duties, taxes, or import fees required by their country.
If an order is refused because customs charges are not paid, or the customer declines delivery and requests a refund:
The refund will only be processed after the package has been returned to us.
The following charges will be deducted from the refund:
- Original outbound shipping cost
- Return shipping cost charged by the courier
- Any customs duties, taxes, or import fees incurred when the package is returned to its country of origin
- A 10% restocking fee
Once the returned watch has been received and inspected, we'll initiate the refund.
Damaged or Defective Items
If your watch arrives damaged or has a manufacturing defect, that's on us.
Please email ciao@dvoitalia.com within 7 days of delivery with:
Your order number
Photos of the product and packaging
A brief description of the issue
We'll resolve it as quickly as possible.
If your package appears damaged upon delivery, please report it immediately to the courier where possible and contact us the same day.
Claims for damaged packages must be submitted within 15 days of delivery.
Refunds
Once your returned item has been received and inspected, your refund will be issued to your original payment method.
Standard returns: Refund initiated within 7 working days after inspection.
Your bank or payment provider may require additional time to process the transaction.
Questions?
We're always happy to help.
ciao@dvoitalia.com