Shipping policy

At DVO Italia, we ship worldwide so your watch can reach you wherever you are.

Processing Time

Orders are typically processed within 1–3 business days.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Please note that processing times may be longer during holidays, product launches, or promotional periods.

Shipping Times

Delivery times vary depending on your destination and the shipping method selected at checkout.

While we work with trusted courier partners to deliver your order as quickly as possible, shipping times are estimates only and may be affected by customs clearance, weather conditions, or other unforeseen circumstances beyond our control.

Customs Duties, VAT & Import Taxes

All DVO Italia products are shipped from outside the European Union (EU).

As a result, we do not collect VAT, import taxes, customs duties, or other import-related charges during checkout.

If your country's customs authority applies import duties, VAT, customs fees, brokerage fees, or other charges, these are the sole responsibility of the recipient and must be paid before delivery, where applicable.

These charges are determined entirely by the customs authorities of the destination country and are beyond DVO Italia's control.

By placing an order, you acknowledge and accept responsibility for any import duties, taxes, or customs fees that may apply in your country.

If you are unsure whether your country imposes import duties or taxes, we recommend contacting your local customs office before placing your order.

Refused Shipments

If a shipment is refused because import duties, taxes, or customs fees are not paid, the order will be treated as a refused delivery.

Any refund will be processed only after the package has been returned to us and inspected. Refunds will be subject to the deduction of:

Original shipping charges
Return shipping charges
Any customs duties, taxes, or fees incurred during the return shipment
A 10% restocking fee

For complete details, please refer to our Returns & Refunds Policy.

Incorrect Shipping Information

Please ensure that your shipping address and contact information are accurate before completing your order.

DVO Italia is not responsible for delays, additional shipping costs, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

Once your order has been handed over to the shipping carrier, delivery is managed by the courier.

If your shipment is delayed or appears lost, please contact us at ciao@dvoitalia.com, and we will gladly assist you in working with the carrier to resolve the issue.